Refund Policy

Wiwonder Play Refund Policy

1. Introduction

At Wiwonder Play, we strive to provide you with the best possible experience. If you are not satisfied with a purchase, we are here to help. This Refund Policy outlines the terms under which we will process refund requests.

2. Eligibility for Refunds

Refund requests are subject to the following conditions:

  • Subscription Fees: If you cancel your subscription within the first 7 days, you are eligible for a full refund. After the initial 7-day period, no refunds will be issued.
  • One-Time Purchases: Refunds for one-time purchases, such as video rentals or purchases, must be requested within 48 hours of the purchase.
  • Downloadable Content: Refunds for downloadable content are not available once the content has been downloaded or accessed.

3. Non-Refundable Items

The following items are non-refundable:

  • Any used or partially used subscriptions after the initial 7-day period.
  • Any purchases made as part of a promotional event or discount offer.
  • Donations or contributions made to content creators.

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Send an email to support@wiwonder.com with the subject line "Refund Request."
  2. Include Details: Provide your name, account information, purchase details, and the reason for your refund request.
  3. Submission Deadline: Ensure that your refund request is submitted within the eligible period specified above.

5. Processing Refunds

Once we receive your refund request, we will:

  • Review your request within 5 business days.
  • Notify you via email of the approval or rejection of your refund.
  • If approved, process the refund to your original method of payment within 7-10 business days.

6. Partial Refunds

In certain situations, only partial refunds may be granted (if applicable):

  • If the item is not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • If the refund request is made after the specified refund period.

7. Late or Missing Refunds

If you haven’t received a refund yet, please check the following:

  • Check your bank account again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • Contact your bank; there is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at support@wiwonder.com.

8. Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and we will notify you of any significant changes.

9. Contact Us

If you have any questions about our Refund Policy, please contact us at: